EasyVista Reports First Quarter and Full Year 2018 Results

Continued customer growth, product expansion spur strong
performance for global service automation leader

EasyVista Inc., a leading provider of intelligent service automation
solutions, has reported its full 2018 year-end earnings. In addition,
the company provided its financial results for the first quarter of 2019.

  • In 2018, EasyVista’s revenue totaled $42.1 million (€37.4 million), a
    30 percent increase in growth driven by operations in the United
    States and France
  • In these regions, activity grew by +38 percent and +32 percent,
    respectively
  • Net profit results were +2.6 million (€2.3 million) and 6.1 percent of
    revenue
  • In total, the company signed 89 new clients throughout 2018,
    reflecting a sustained market demand for EasyVista’s enterprise-ready
    solutions

The first quarter of 2019 showed similar growth across EasyVista’s
sectors, as the company achieved revenues of $12.7 million (€11.30
million), an increase of 30 percent compared to Q1 2018. The results,
driven by forward sales momentum and an expansion of the company’s
client portfolio across regions and industries, reflect the increase in
IT service management (ITSM) and knowledge management/self-help
investments by organizations seeking to improve operational
efficiencies, user experience, and employee engagement. Additionally,
with the launch of ITIL4 best practices and its focus on value stream
management, it’s opening the door to more opportunities to discuss the
value of intelligent automation with enterprise customers.

“2018 marked a milestone in EasyVista’s history with the return to an
annual profit, which validates our business model and the market demand
for our technology,” said Sylvain Gauthier, co-founder and CEO of
EasyVista. “Our first quarter performance also confirms the success and
distinctive advantages of our latest product release Oxygen, in the
simplification and automation of Service Management. Combined with
sustained interest in our Self-Help solution and other EasyVista
offerings, we expect our upward trajectory in France and North America
to continue.”

Moving forward, EasyVista’s technology innovations will continue to
focus on the integration of new capabilities based on Artificial
Intelligence (AI) in order to meet the substantial demand for Service
Automation. These advancements, initiated by the acquisition of
KNOWESIA, have made it possible for EasyVista to begin integrating
AI-powered virtual assistants and intelligent knowledge management to
provide self-help automation for both employees and customers. EasyVista
will demonstrate its latest offerings during its recently announced
annual user conference, EV
Connect
. This year’s events will gather IT leaders and focus on
transforming service for the future of work.

For more information, please visit www.easyvista.com

About EasyVista

EasyVista is a global software provider of intelligent service
automation solutions for enterprise service management and self-help.
Leveraging the power of ITSM, Self-Help, AI, and Micro Apps to create
customer-focused service experiences, EasyVista has helped companies
improve employee productivity, reduce operating costs, and increase
customer satisfaction. Today, EasyVista helps over 1,500+ enterprises
around the world to accelerate change, empowering leaders to better
serve their employees and customers across financial services,
healthcare, education, manufacturing and other industries.

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